FAQ

Direct Billing Accepted

Chiropractic FAQs

What do I need to bring for my initial examination?
For your initial visit, you should bring or wear loose fitting clothing. We will be examining the part of your body that hurts and occasionally will look at other structures around the painful area. You should also bring your medicare card so that we can view any relevant previous medical tests such as X-rays or bloodwork that may be relevant to your health. If you have extended health care coverage, please bring your insurance card with you so we can direct bill.
Do I need x-rays?
Sometimes – in the case of a traumatic accident such as a fall, we may want to send you to another facility to make sure none of your bones are broken, or to rule out any other conditions. We do not take X-rays at our clinic, and they are not necessary to start a chiropractic treatment plan.
Do you only treat the back?
No. A chiropractor is trained and educated as a “Neuro – Musculoskeletal Expert” meaning we understand systems involving your nerves, muscles, bones, and joints throughout your body. We do have extra training in the spine, but that is not our only focus.
Do I need a Doctor's referral?

No you do not need a doctor’s referral. You can book directly online or by calling – no need for a doctors referral. However, check with your insurance provider to see if they need a doctors referral for reimbursement of services cost.

What is your cancellation policy?

If you need to cancel or reschedule an appointment, we ask that you give us 24 hours notice. If appointments changed with less than 24 hours notice will be charged 50% of the appointment fee, and if no notice is given then the fee is 100% of the appointment cost. 

Dietetics FAQs

Will I get a structured meal plan?

Dietitians focus on individualized nutrition support based on your needs and your life. They do not necessarily provide structured meal plans because these are not customized for your needs. Rather, they will work with you to help you develop a meal plan that works for your needs and your life.

What's the difference between a Dietitian and a Nutritionist?
A Dietitian is a regulated health professional who has completed a University Degree in nutritional sciences and who has done further clinical training under other Dietitians for a minimum of 1 year. A nutritionist may be a Dietitian or they may be an unregulated person who has no formal education in nutrition. It’s always best to make sure you check on the credentials of a provider with whom you want to work with. Our Dietitian at The Wellness Zone is a Registered Dietitian who is registered with Nova Scotia Dietetics Association.
Do I need a Doctor's referral to use your services?

No you do not need a doctor’s referral. You can book directly online or by calling – no need for a doctors referral. However, check with your insurance provider to see if they need a doctors referral for reimbursement of services cost.

What types of conditions can you help me with?
As a Dietitian, I am equipped to help you with a wide variety of health conditions including diabetes, irritable bowel syndrome, inflammatory bowel disease, celiac disease, high blood pressure, high cholesterol and so much more. Additionally, as a dietitian I can support you in achieving healthier eating habits and a better relationship with food. I am here to personalize the evidence based nutrition resources for your needs.
What does CDE stand for?
CDE stands for Certified Diabetes Educator. These credentials are used by health care professionals who have specialized in diabetes care. In order to use these credentials, you must have written and successfully passed a national exam by CDECB and renew these credentials every 5 years.
What is your cancellation policy?

If you need to cancel or reschedule an appointment, we ask that you give us 24 hours notice. If appointments changed with less than 24 hours notice will be charged 50% of the appointment fee, and if no notice is given then the fee is 100% of the appointment cost. 

Acupuncture FAQs

Do I need a doctor's referral for acupuncture?

No, you do not need a doctor’s referral. You can book directly online or give us a call. However, check with your insurance provider to see if they require doctor’s referral for reimbursement of services cost.

How big are the needles and will it hurt?

Typically, the use of smaller diameter needles (0.20-0.25) with lengths from 15mm to 50mm. The size of an average  acupuncture needle is slightly larger than a strand of hair but a quarter of a sewing needle. Acupuncture should not be painful and patient comfort is the ultimate goal.

What is your cancellation policy?

If you need to cancel or reschedule an appointment, we ask that you give us 24 hours notice. If appointments changed with less than 24 hours notice will be charged 50% of the appointment fee, and if no notice is given then the fee is 100% of the appointment cost. 

Massage Therapy FAQs

Do I need a doctor's referral for massage??

No, you do not need a doctor’s referral. You can book directly online or give us a call. However, check with your insurance provider to see if they require doctor’s referral for reimbursement of services cost.

Do I need to disrobe to receive a massage?

No, patient comfort is always our goal. Massage therapy may be received over clothing such as athletic wear, but massage is always best received directly on the tissues. Please talk to your massage therapist if you have any concerns about disrobing for your appointment.

Do I need to lay down to receive a massage?

Depending on your mobility, we may assist you on and off the table as needed. There are many alternatives to receiving massages such as side lying, face down, in a chair or semi-seated positions. If you have any concerns, please contact the clinic directly.

Do I need to talk during my appointment?

If you prefer a silent appointment, please do not hesitate to let your massage therapist know. We can accommodate silent appointments if preferred.

How often should I receive a massage?

At The Wellness Zone, our practitioners are trained to discuss treatment plans to suit you best. There are many variables for frequency and durations of care, as well as co-managing your conditions with other practitioners at The Wellness Zone.

What is your cancellation policy?

If you need to cancel or reschedule an appointment, we ask that you give us 24 hours notice. If appointments changed with less than 24 hours notice will be charged 50% of the appointment fee, and if no notice is given then the fee is 100% of the appointment cost.